Job Classification
Job Requisition: #
Closing Date: 19 September 2025
Location: Umhlanga Rocks, Durban
Cluster: Personal and Private Banking | Nedbank Insurance | Operations
Fixed-term contract for 6 months
FAIS Affected
FAIS Affected - Yes
Job Family
Administration, Operations and Facilities
Career Stream
Administration, Transactional Processing and Production
Leadership Pipeline
Manage Self: Technical
Job Purpose
To provide quality and accurate business administrative support services to internal and external stakeholders enabling Nedbank to achieve its business goals.
Job Responsibilities
-Action stakeholder requests by capturing and processing the administration request on the relevant system.
-Action vendor invoice payments by capturing and processing the data on the relevant system.
-Perform reconciliations from Supplier invoice and general leadger accounts by comapring with the supporting documents and Management Information Systems (MIS).
-Contribute to revenue increase by driving the submitted sales to completion.
-Compile a catalogue of services by allocating costs per product.
-Ensure recovery of costs for services rendered by maintaining and monitoring the transfer pricing system.
-Ensure delivery of value for services rendered by utilising product MIS as input into vendor engagement meetings for the purpose of driving down costs.
-Monitor departmental financial performance by analysing actual to budget variances.
-Contribute to efficient budget compilation by applying statistical growth information to financial expenditure requirements.
-Minimise financial and reputational risk by ensuring accuracy of processing activities.
-Minimise operational costs by avoiding unnecessary expenditure.
-Provide feedback to internal and external stakeholders by generating and making available relevant reports and MIS.
-Meet and exceed internal and external client needs by timeously responding to queries and actioning the request within the Service Level Agreement (SLA)
-Ensure to follow through relevant tasks by monitoring and verifying the process flow till completion.
-Ensure to verify and authenticate reports, data and transactions by physically extracting, generating and checking reports from the system.
-Verify client information on systems in accordance with Nedbank policies and FICA rules.
-Prepare trustee meeting packs and month end packs for management .
-Maintain and update the administration files and legal documents by saving electronic files on server or physical secure repository.
-Escalate anomalies where cases or call records not found or if there a mismatch of accounts are not logged by emailing Team Manager.
-Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, websites and attending sessions.
-Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
-Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers
-Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced and certifications obtained and/or maintained within specified time frames.
-Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team.
-Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
-Identify and recommend opportunities to enhance processes, systems and policies and support implementation of new processes, policies and systems.
Job Responsibilities Continue
People Specification
Essential Qualification
Matric / Grade 12 / National Senior Certificate
RE5 Certification
FAIS Qualification with minimum 120 credits (Min NQF 5)
Certificate in Short Term Insurance
Essential Certifications
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Preferred Certifications
Higher Certificate in Short-Term Insurance (NQF 6)
Minimum Experience Level
1 - 2 years experience as an client service administrator within the Insurance environment. Goodunderstanding of the Short Term Insurance products.
Technical / Professional Knowledge
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-Administrative procedures and systems
-Banking knowledge
-Banking procedures
-Business terms and definitions
-Data analysis
-Relevant regulatory knowledge
-Business writing skills
-Product Knowledge
-Relevant system knowledge
-Governance, risk and controls
Behavioural Competencies
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-Communication
-Collaborating
-Customer Focus
-Initiating Action
-Work Standards
-Managing Work
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the Nedbank Recruiting Team at +27 860 555 566
