- Location:
-
Remote (USA_510333) - California, United States
- Salary:
- Competitive
- Type:
- Permanent
- Main Industry:
- Search Telecoms Jobs
- Other Industries & Skills:
- Advertising, Marketing & PR, Information Technology, Manufacturing
- Advertiser:
- Sephora
- Job ID:
- 132260997
- Posted On:
- 13 September 2025
Job ID: 273519
Location Name: FSC REMOTE SF/NY/DC -173(USA_0173)
Address: FSC, Remote, CA 94105, United States (US)
Job Type: Full Time
Position Type: Regular
Job Function: Retail Operations
Remote Eligible:Yes
Company Overview:
At Sephora we inspire our customers, empower our teams, and help them become the best versions of themselves. We create an environment where people are valued, and differences are celebrated. Every day, our teams across the world bring to life our purpose: to expand the way the world sees beauty by empowering the Extra Ordinary in each of us. We are united by a common goal - to reimagine the future of beauty.
The Opportunity:
Position:
Retail Communications Manager
Location:
Field Support Center (FSC) - San Francisco, CA
About Retail FSC:
The Retail Communications team is at the forefront of developing dynamic and impactful communications that drive seamless initiative implementation, and smooth day-to-day business operations impacting over 600 Sephora stores and retail leadership. We create and execute communication strategies that are streamlined, precise, and impactful – delivering the right information at the right time to empower teams and elevate the client experience. With an unwavering commitment to quality and continuous improvement, we ensure every message provides the critical knowledge store teams need to operate efficiently and perform at their best.
Your role at Sephora:
As a Retail Communications Manager, you’ll play a critical role in shaping and delivering impactful communications. You’ll collaborate cross-functionally across the organization to gather insights, provide expert advice, and craft strategic communication plans that ensure the successful adoption and execution of key initiatives. Your efforts will be instrumental in shaping the future of our retail operations and enhancing overall business performance.
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-Retail Communications
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-Create and execute a comprehensive and compelling communication strategy for stores and retail leadership, addressing all facets of the business to drive clarity and alignment
-Ensure all content is relevant, accurate, and designed to support exceptional execution
-Ensure related documentation/policies that support communication is accurate, streamlined and meets all communication standards.
-Champion best-in-class storytelling to create content that fully engages and informs audiences
-Provide expert guidance on messaging, timing, methods, and communication vehicle for maximum impact
-Adhere to store communication standards and templates, and provide expertise on content formatting to ensure messaging is clear, concise and consistently reflects a store-centered voice
-Serve as a gatekeeper by rigorously evaluating communication requests from all departments, ensuring requests are necessary and align with global priorities
-Own the content management for the communications and learning management platforms, ensuring seamless information dissemination
-Collaboration
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-Collaborate and consult cross-functionally across the entire organization to develop strategic communication plans that support all levels of the retail organization, from senior retail leadership to store associates
-Proactively engage with business partners to ensure retail stores and leadership consistently receive complete and accurate information as part of our comprehensive communication strategies
-Regularly partner and align with Retail Communications team to uphold communication standards and style to ensure a unified and consistent voice
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-Retail Communications Optimizations
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-Embrace a continuous improvement mindset, driving excellence across all areas of communications responsibilities
-Continually evaluate, lead, and participate in ongoing improvements to the Retail Communications process and tools, ensuring they remain cutting-edge and effective
-Travel to Sephora stores as needed to monitor project progress and traction, gather invaluable feedback and insights, and develop new or improved procedures
-Support and own special projects, leveraging your expertise to ensure their successful execution and alignment with overall business goals
We’re excited about you if you have:
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-2–4+ years of experience in retail communications or communications in a professional environment
-Retail experience
-A degree in Communications or Business
-Exceptional written communication skills, with strong grammar and spelling
-Excellent verbal and presentation skills
-Proficiency in Adobe Acrobat and MS Office (Word, Excel, PowerPoint), with advanced knowledge of Microsoft Word templates, styles, and formatting
-Experience with Retail Zipline (a plus)
-A collaborative mindset with strong communication, listening, and relationship-building skills
-Resilience and adaptability, with the ability to manage multiple projects, prioritize effectively, and stay composed under pressure in a fast-paced environment
-Independent thinking and sound judgment, with strong problem-solving skills, a proactive approach, and openness to feedback for continuous improvement
The annual base salary range for this position is $83,000.00 - $109,000.00 The actual base salary offered depends on a variety of factors, which may include, as applicable, the applicant’s qualifications for the position; years of relevant experience; specific and unique skills; level of education attained; certifications or other professional licenses held; other legitimate, non-discriminatory business factors specific to the position; and the geographic location in which the applicant lives and/or from which they will perform the job. Individuals employed in this position may also be eligible to earn bonuses. Sephora offers a generous benefits package to full-time employees, which includes comprehensive health, dental and vision plans; a superior 401(k) plan, various paid time off programs; employee discount/perks; life insurance; disability insurance; flexible spending accounts; and an employee referral bonus program. This job will be posted for a minimum of 5 days.
While at Sephora, you’ll enjoy…
-The people. You will be surrounded by some of the most talented leaders and teams – people you can be proud to work with.
-The learning. We invest in training and developing our teams, and you will continue evolving and building your skills through personalized career plans.
-The culture. As a leading beauty retailer within the LVMH family, our reach is broad, and our impact is global. It is in our DNA to innovate and, at Sephora, all 40,000 passionate team members across 35 markets and 3,000+ stores, are united by a common goal - to reimagine the future of beauty.
You can unleash your creativity, because we’ve got disruptive spirit. You can learn and evolve, because we empower you to be your best. You can be yourself, because you are what sets us apart. This, is the future of beauty. Reimagine your future, at Sephora.
Sephora is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Sephora is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.
Sephora will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.
