Position Summary
Café Agents at Spy Ninjas HQ are energetic, guest-focused team members responsible for providing fast, friendly, and accurate service in our café. From preparing food and drinks to maintaining cleanliness and promoting specials, Café Agents contribute to a memorable guest experience while ensuring safety and efficiency behind the counter. You are organized, personable, and thrive in a dynamic environment where food, fun, and family come together.
Must be available to work on weekends (busiest days) Food Cashier: $15.00/Hourly Plus Tips Preference given to any candidates with their current food handlers card.
Key Responsibilities
Guest Service & Café Operations:
Greet guests with a warm welcome and guide them through the menu with enthusiasm. Accurately take and prepare food and beverage orders following recipes and safety standards. Maintain a clean and organized café station, including all prep, service, and storage areas. Restock ingredients, utensils, napkins, condiments, and paper goods as needed. Process guest payments using POS systems, handling cash and credit transactions accurately. Uphold quality, consistency, and presentation in all menu items. Promote specials, combos, or new offerings as directed by leadership. Communicate clearly with the café, kitchen, and bar teams to ensure timely service.
Cleanliness & Compliance:
Follow all food handling, sanitation, and hygiene protocols in accordance with local and company regulations. Complete opening, mid-day, and closing cleaning duties including equipment sanitization, sweeping, and trash removal. Monitor and log temperatures of food-holding equipment and report concerns to management. Notify management of guest complaints or service issues promptly and professionally.
Cash Handling & POS:
Accurately handle cash, credit card transactions, and refunds using the point-of-sale system. Ensure receipts, registers, and drawers are balanced and organized. Follow proper loss prevention procedures.
Team Operations & Support:
Restock ingredients, supplies, and utensils during shifts. Communicate effectively with team members and leadership regarding guest needs or café issues. Assist with inventory counts and deliveries when needed. Participate in opening, mid-shift, and closing procedures.
Qualifications
Must be 18 years of age or older. High school diploma or equivalent preferred. MUST Have Prior food service or café experience. Food Handler Safety Card required or willingness to obtain upon hire. Positive attitude, strong multitasking skills, and ability to work in a fast-paced setting. Availability to work flexible hours, including weekends and evenings. Must be able to pass a background check. Pysical & Environmental Demands Able to stand and walk for extended periods. Ability to push, pull, and lift items up to 40 lbs. Frequent bending, reaching, and repetitive motion. Exposure to warm kitchen environments, cleaning supplies, and food allergens. Must maintain a clean and professional appearance.
Expectations for Success
Actively model Spy Ninjas HQ's "NINJAS" Core Values:
Nobility: Show selflessness and courage. Integrity: Do what is right, even when no one is watching. Neatness: Keep your space and appearance tidy. Journey: Embrace learning opportunities and adapt. Accountability: Own your actions and attitude. Safety: Prioritize safety for yourself, guests, and teammates.
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