Telephone Advisor
Location: Hybrid - 3 days/week from a London Office
Salary: A£27,250 per annum
Hours: 37.5 hours per week
Vacancy Type: Fixed term until 30 October 2026, with a possibility to extend
The Role
Want to help tackle rising energy costs and inequality?
If you are a caring, friendly individual and ready to make a real impact, come join their award-winning team. They help vulnerable Londoners make their homes warmer, safer, and more energy efficient - one visit at a time.
The Programme partners with Local Authorities, Housing Associations, and other stakeholders to deliver expert energy-efficiency advice and practical measures across London. The focus of the programme is to support vulnerable residents, for whom even a simple advisory call can lead to meaningful improvements in wellbeing and energy savings. The approach combines home visits, phone consultations and community sessions in offering tailored advice, hands-on help and links to further energy and well-being agencies and services.
Key Responsibilities
* Manage all incoming enquiries through calls, voicemails, missed calls and the inbox.
* Contact all referred clients by phone and email to book appointments.
* Ensure accurate recording of all client interactions and actions taken on the booking system.
* Liaise with them on the team regarding any client queries regarding their appointments.
* Ensure clients and the team are fully informed and supported throughout the booking process.
* Manage diaries of the team to ensure efficient daily scheduling.
* Maximise appointment availability and ensure full utilisation of team resources.
* Collaborate with the wider team on internal processes actively and professionally.
* Build positive relationships with residents through consistent, respectful communication; maintain a courteous and helpful tone in all client interactions and deliver a high standard customer service.
* Provide basic energy savings advice via Ealing Healthy Homes line and refer clients to larger measures grants, where appropriate.
* Assist residents to access other relevant and complementary services and agencies, where needed.
Benefits
* Excellent employee Health Care Cash Plan
* Ongoing training and development along with qualifications in energy saving and retrofitting
* All equipment needed for the role is provided
* Employer contribution pension scheme
If you feel you are a suitable candidate and would like to work for this reputable company, please do not hesitate .
Closing Date: 2 nd October 2025
Interview Date: 15 th - 16 th October 2025
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