JOB SUMMARY The Department Secretary is the key person in establishing a first impression and conveying the CCH mission and vision of providing the best possible customer service. Under the direction of the Critical Care Manager and Clinical Supervisor, the Department Secretary supports the clinical team by coordinating essential administrative functions that ensure a smooth and efficient unit operation. This position is responsible for maintaining accurate patient records, coordinating diagnostic tests and procedures, managing supplies, and serving as a key communication hub for the department. ESSENTIAL FUNCTIONS Accurately transcribe and process physicians' orders. Initiate and maintain both electronic and paper-based patient records. Act as a central point of communication between the department, ancillary services, physicians, patients, and external providers. Record data, prepare reports, enter and reconcile patient charges. Support the admission and discharge process and maintain patient records throughout their hospital stay. Coordinate tests, procedures, diets, and medication instructions; prioritize scheduling across multiple departments. Schedule follow-up appointments and arrange for necessary equipment or services. Input physician orders and retrieve test results for staff. Promote departmental and organizational cost-efficiency. Provide courteous, professional customer service and demonstrate excellent telephone etiquette. Remain calm and flexible in a fast-paced, high-volume environment while maintaining a positive, team-oriented approach. Adhere to all regulations and hospital policies, including the Corporate Compliance Program. Perform additional duties as assigned. JOB QUALIFICATIONS Education High school diploma or GED required. Completion of a medical terminology course or unit secretary training program preferred. Licensure None. Experience Previous clerical or unit secretary experience preferred CNA experience preferred Certifications required Current Wyoming CNA certification, preferred See Cardiopulmonary Resuscitation Certification Policy and Certifications/Education Requirements Policy.
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