The Role: Head of Engineering Operations
Sector: Industrial Machinery Supply
Location: National - Travel across the UK
Salary: A£60,000 to A£65,000pa + Car
I am working with a market leader in the supply of industrial and robotic equipment to help them find a dynamic and strategic Head of Engineering. This role is not just about technical knowledge; it is about leadership and excellence across technical operations.
About the role:
This is a multi-faceted role that will see the post-holder work across Training, Field Engineering, Distribution and Depots. The aim is to optimise engineering operations and drive efficiency and excellence in services across the board. With a collaborative and strategic approach, it offers the opportunity to drive continuous improvement and innovation.
All about you
The successful candidate will be a strategic thinker with exceptional organisational and leadership skills. You will be able to demonstrate previous experience and success in efficient management of all engineering activities in a national business. Stakeholder engagement will be key to success in this role - both with colleagues and clients. Excellent people development skills and a sense of pride in helping people progress will also be key as you ensure that standards are high and communication is clear.
Key Responsibilities
* Lead and manage all engineering teams, including Field Engineering, Technical Services, Training, Hubs, and Warehouse operations.
* Oversee the development and delivery of engineering training programmes, ensuring teams are equipped with the skills and knowledge to excel.
* Define and monitor KPIs for field engineering teams, driving performance and consistency across all regions.
* Implement reporting systems for real-time visibility into operational performance.
* Oversee Hub operations, ensuring high standards for machine refurbishments, repairs, and preparation for dispatch.
* Manage Warehouse functions to guarantee the accurate and efficient distribution of machines and parts.
* Lead the Technical Services team to meet contractual obligations, including PA Testing and preventative planned maintenance.
* Analyse operational data to identify efficiencies, risks, and opportunities for improvement.
* Work collaboratively with Procurement, Logistics, and Service Delivery to enhance processes and customer satisfaction.
* Act as the primary liaison between engineering functions and other departments, supporting alignment with business objectives.
* Guide and support Service Delivery Managers to meet KPIs, resolve challenges, and adopt best practices.
* Implement effective inventory management strategies to optimise stock levels and availability.
Qualifications, Experience and Skills
* Bachelor's degree or equivalent in Engineering or a related technical field.
* Proven experience in a Senior Leadership role within Field Engineering or related operations.
* Strong background in parts inventory management, supply chain optimisation, and procurement.
* Demonstrated success in managing regional operations teams and achieving KPI targets.
* Knowledge of field service operations, including familiarity with best practices and industry standards.
* Excellent analytical skills and the ability to use data-driven insights to inform decision-making.
* Effective leadership and communication skills to inspire and guide teams toward common goals.
* Technical expertise in field engineering.
What's in it for you?
This is an opportunity to take a highly visible leadership role in a growing business committed to operational excellence, innovation, and customer satisfaction. You will lead impactful change, shape engineering strategy, and help build a high-performing culture.
To be considered, Apply to # must have a valid UK driving license and be able to live and work in the UK without restrictions.
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