Job Classification
Multi Skilled Consultant - Oshakati Branch (B4)
Closing Date: 25 September 2025
Job Family
Sales and Services
Job Purpose
To create a unique client experience by attending to enquiries and teller related transactions, client queries, banking requirements, the needs of clients and refer cross sell opportunities while mitigating risk and contribute to branch objectives.
Job Responsibilities
• Responsible for Withdrawals, Deposits and Transfers.
• Bookings in and out of cash from Senior Teller.
• Daily checking of cash accounts.
• Balancing of daily cash and secure branch stock holding (e.g. cards).
• Enable processing of inter-bank transfers by preparing all transactional documents and originals.
• Ensure an understanding of client's needs by providing world class service to clients by greeting, listening and asking questions.
• Provide sales leads and enable cross-selling (without advising) of products by identifying, making suggestions, and referring to the relevant department for action.
• Responsible for all client account enquiries.
• Customer account records (opening/closing/stop payments/ stop orders/ main file changes).
• Issuing of account statements and credit cards.
• Issuing and encoding of bank cards.
• Daily balancing of working stock.
Job Responsibilities Continue
Abilities Requirements:
• Customer Service orientation
• Retention and expansion of client base
• Client satisfaction/client quality service
• Cross selling
• Good administrative skills
• Good interpersonal and communication skills
• Computer skills
• Must be accurate
• Excellent knowledge of Bank’s products
People Specification
(Affirmative Action Candidates are Encouraged )
Preferred Qualification
-Grade 12 with 25 points.
-Diploma in a business related field will be an advantage.
-Applicant will be required to work on alternative Saturdays.
-Valid Code of Conduct.
Minimum Experience Level
-6 months' customer facing experience in a retail environment will be an advantage.
-Teller experience in a financial industry will be an added advantage.
Technical / Professional Knowledge
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-Customer service principles
-Relevant product knowledge
-Governance, Risk and Controls
Behavioural Competencies
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-Building Customer Loyalty
-Applied Learning
-Collaborating
