Job Title: Asset Supervisor - Helpdesk & Stores - Estates and Facilities Directorate
Location: Oxford Road, Manchester
Salary: GBP32,080 to GBP36,636 per annum
Job type: Full Time, Permanent
Hours Per Week: 35 hours per week
Closing date: 30/09/2025
About the Role:
We are seeking an organised and motivated Asset Supervisor - Helpdesk & Stores to join our Facilities Maintenance and Compliance (FMC) team at The University of Manchester.
In this role, you will co-ordinate the delivery of our Helpdesk and Stores functions, ensuring they provide a high-quality, customer-focused service across the University.
You will lead a small operational team, manage stock and procurement processes, and oversee day-to-day administration to ensure excellent service aligned with Service Level Agreements (SLAs).
This is an exciting opportunity for a Facilities professional who enjoys problem solving, building strong working relationships, and driving process improvements, to come and join a globally recognised institution.
Key Responsibilities:
* Supervise and co-ordinate the Helpdesk and Stores teams, ensuring effective delivery of services in line with SLAs.
* Act as the first point of contact for estates and faculty colleagues, providing advice and guidance.
* Develop and improve processes to support service excellence and champion continuous improvement.
* Produce KPI reports from the CAFM system to track and communicate service performance.
* Manage procurement and stock control processes in line with budgets and financial procedures.
* Build strong relationships with internal stakeholders, including Area Managers, Contract Managers, and Faculty teams.
* Support staff welfare and wellbeing, including managing attendance and return-to-work processes.
What We're Looking For:
Essential Skills and Experience:
* Educated to degree level (or working towards) in Facilities Management, or equivalent experience in a similar Helpdesk role.
* Experience supervising or leading a team in a facilities or maintenance environment.
* Strong written and verbal communication skills, with the ability to liaise effectively with stakeholders.
* IT literacy, including experience with CAFM systems such as EAM/Concerto.
* Proven ability to deliver excellent customer service in a comparable role.
* Strong organisational, analytical, and problem-solving skills.
* Proficiency in Excel and Power BI.
Desirable Skills and Experience:
* Experience of P2P processes within Higher Education.
* Experience of developing SLA performance reporting.
* Previous experience working in Estates & Facilities in the Higher Education or Public Sector.
Why Work at the University of Manchester?
Join a world-class institution that values diversity and equality in the workplace.
Benefit from a range of staff benefits, including family-friendly policies, flexible working arrangements, and career development opportunities. Access to training and mentorship to support your career growth, with structured development plans and performance reviews. Be part of a global institution in a vibrant, culturally diverse city, with support for international applicants and relocation assistance.
The University of Manchester is committed to providing a supportive and inclusive environment where all employees can thrive.
We invite applications from all backgrounds and look forward to welcoming the next member of our team to the Directorate of Estates and Facilities.
As an equal opportunities employer, we welcome applicants from all sections of the community regardless of age, sex, gender (or gender identity), ethnicity, disability, sexual orientation and transgender status. All appointments are made on merit.
Please note that we are unable to respond to enquiries, accept CVs or applications from Recruitment Agencies.
Please click APPLY to be redirected to our website to complete an application form.
Candidates with experience of: Asset Supervisor, Stock Coordinator, Procurement Assistant, Stores Supervisor, Facilities Operative, Stores Team Leader, may also be considered for this role.
