Job Description
BioDot Inc. is recognized as a world leader in the supply of diagnostic manufacturing equipment, which frequently enables, inspires, and educates scientists to commercialize their ideas from R&D through to manufactured products. We are part of ATS Corporation, part of the Life Sciences Group and our segment positively impacts the quality of lives of billions of people across the globe by providing automation of point of care products/solutions and services across the healthcare and life sciences markets we choose to participate in.
BioDot is uniquely focused on the specialized requirements of Rapid Test / BioSensor / Lyophilization and Clinical Laboratory development and manufacturing environments. BioDot has several standard product lines and custom automated systems to meet the needs of these markets. Please review our website biodot for further clarification. BioDot is currently experiencing growth and we currently have an immediate need for a Field Service Engineer to work out of our UK Headquarters in Chichester.
The Field Service Engineer reports to the Field Service Supervisor and is responsible for robotic automation within a fast pace and highly automated biotech environment.
Essential Duties
Installation & Commissioning:
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-Carry out installation, training, configuration, and commissioning of BioDot equipment to meet customer specifications.
-Conduct acceptance testing and handover to customers.
Service & Maintenance:
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-Perform scheduled preventative maintenance and emergency repairs.
-Diagnose faults, replace components, and restore equipment to full functionality.
-Ensure accurate service records and documentation are maintained.
-Assist with mechanical and electrical inspection and troubleshooting of instrumentation (mechanical, electrical, software and liquid handling).
-Computer/software configuration and integration with auxiliaries, inspection cameras, etc.
-Exercise judgment within broadly defined practices in selecting methods, techniques and evaluation criterion for obtaining results.
Customer Support:
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-Deliver technical training and guidance to customers on system operation, best practices, and maintenance.
-Provide remote technical support where possible to minimise downtime.
-Act as a trusted technical advisor, building strong customer relationships.
-Assume responsibility for continued customer satisfaction, and coordinate all activities with the customer and appropriate sales manager
Quality & Compliance:
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-Adhere to all company quality management system requirements.
-Always ensure compliance with relevant safety and environmental regulations.
Travel:
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-Willingness to travel extensively across the UK and Europe, with occasional international assignments.
Other:
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-Support BioDot Sales efforts by selling service contracts, system upgrades, accessory items and spare parts.
-Assists in writing technical documents such as service manuals or application notes.
-Report activities, maintain local spare parts inventory, record travel expenses and timecards.
- Be accountable in maintaining an assigned tool kit which is issued as an asset and needs to be protected and managed by the FSE individually.
-Work as part of a cross-functional global support team which includes daily interaction with design engineers, mechanical and electrical engineers, production personnel and sales team members.
-Other duties as assigned.
Qualifications
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-Technical certification or military experience.
-Bachelor’s degree in mechanical (ME), Electrical Engineering (EE), or Biotechnology (BS) is preferred but not required.
-Minimum of Two to five years of experience with analytical instrumentation, laboratory automation, liquid handling systems, micro fluidics, electronics, mechanical engineering, or computers is highly desirable.
-Schematic interpretation and troubleshooting skills are a plus. Software integration and inspection camera integration are favorable.
-Ability to work independently and as a team member.
-Ability to work autonomously at customer sites; customer-facing experience a plus.
-Ability to set priorities, manage multiple priority tasks and make technical decisions within time constraints.
-Excellent customer interaction skills, verbal and written communication.
-Computer literacy, including familiarity with Microsoft Excel and Windows Explorer.
Essential
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-HNC/HND or degree in Mechanical, Electrical, Electronics, Mechatronics, or related engineering discipline.
-Proven experience in field service engineering, ideally with automation, dispensing, or laboratory instrumentation.
-Strong fault-finding and problem-solving skills across mechanical, electrical, and software systems.
-Excellent interpersonal and communication skills with a customer-focused approach.
-Ability to work independently, manage own schedule, and prioritise tasks.
-Full UK driving licence and valid passport.
Desirable
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-Experience in diagnostics, life sciences, or medical device manufacturing equipment.
-Knowledge of PLCs, motion control, and automation software.
Join the Winning Team at BioDot, a great place to automate your future! Take your place among the best in the business, and grow your career with the Life Science BioDot division at ATS. We attract some of the most talented and motivated individuals from a range of fields, with our global offering and growth opportunities as we expand throughout the world. We want you to be a part of our TEAM!!!
