Administrator
Location: Shepherd's Bush - London Region (Heathrow IRC, HMP Brixton, HMP Wormwood Scrubs)
Salary: A£25,207 per annum
Vacancy Type: Permanent, Full Time
Closing Date: 20 th October 2025
If successful, you will be required to complete prison security vetting as part of the recruitment process.
Forward Trust is a leading provider of substance misuse services in prisons and the community. We deliver psychosocial interventions and accredited treatment programmes for individuals entering prison who are identified as having drug or alcohol problems.
We are seeking a proactive and highly organised Administrator to provide comprehensive business administration support to our Substance Misuse Teams (SMS) across London.
As an Administrator , you will play a vital role in ensuring the smooth operation of our substance misuse services. Your work will directly support the delivery of high-quality interventions and treatment programmes by ensuring accurate administration, data collection, and reporting.
Key responsibilities include:
* Providing day-to-day administrative and secretarial support to the Substance Misuse Team.
* Ensuring accurate and timely data entry, monitoring, and reporting, including collating statistical information.
* Supporting performance monitoring by contributing to and tracking service targets, including outcomes set by Forward Trust and commissioners.
* Building and maintaining effective working relationships with partner agencies (e.g., clinical substance misuse teams).
* Managing and maintaining large databases and associated administrative processes.
* Supporting colleagues across multiple sites when required (occasional travel to Heathrow IRC, HMP Brixton, or HMP Wormwood Scrubs).
* Upholding the values and ethos of Forward Trust, ensuring professionalism and confidentiality at all times.
This is an on-site role as part of an administrative team, with flexibility to support other London region sites when needed.
About You
Essential Skills & Experience
* Intermediate certification in Microsoft Office packages (or demonstrable equivalent experience).
* Minimum of 9 months' experience providing administrative support within a large team, ideally in a pressured environment.
* Strong data management skills, with experience in drug and alcohol treatment data (e.g., NDTMS or similar systems).
* Proven ability to accurately collate and monitor statistical data, with excellent attention to detail.
* Experience developing, implementing, or maintaining large databases.
* Excellent written and verbal communication skills, able to liaise effectively with individuals at all levels.
* Ability to work on your own initiative, including drafting correspondence and supporting wider service needs.
* Commitment to ongoing professional development and to supporting the aims and ethos of Forward Trust.
About Us
We are The Forward Trust, the social enterprise with charitable status that empowers people to break the often-interlinked cycles of crime and addiction to move forward with their lives. For more than 25 years we have been working with people to build positive and productive lives, whatever their past. We believe that anyone is capable of lasting change. Our services have supported thousands of people to make positive changes and build productive lives with a job, family, friends and a sense of community.
We are committed to our cause and the work we carry out as a charity. Equally the wellbeing and the employees who work for us are also important. Joining us an employee, we will offer you the following benefits:
* Flexible working
* Training and development opportunities
* Simply Health Cashback Scheme (optional)
* Season Ticket Loan Scheme
* Cycle to work scheme
* Crisis Loan Scheme
* Electric Car Scheme
* 3 x Wellbeing Days (pro rata'd for part time employees)
* Access to Blue Light Card
* 25 days (rising to 30 with length of service) Annual Leave plus Bank Holidays
* Contributory Pension Scheme - Employer matched contributions of up to 6% in the first two years' service and up to 9% thereafter
* Death in Service Payment (2x annual salary)
* Critical Illness Insurance (subject to qualifying criteria)
Diversity at Forward Trust
The Forward Trust commits to providing opportunities to everyone. We want to ensure we have a diverse team with a range of lived and professional experiences. This includes those with 'Lived Experience' of addiction, offending, or homelessness.
When we recruit, we welcome applications from everyone. This is inclusive of age, gender, ethnicity, disability, sexual orientation, gender identity, religion and/or belief, marriage and civil partnerships, pregnancy and maternity and socio-economic background. Where operationally possible, we will consider flexible working requests and make reasonable adjustments for all roles.
Employee Screening and Eligibility to Work
We recognise the importance of safeguarding, dependent on role you may be required to undertake a Disclosure and Barring Service Check, details of which will be shared with you at interview.
If successful in your application, you will be required to provide eligibility to work evidence in line with the 'Eligibility to Work in the UK' requirements.
If you feel you are a suitable candidate and would like to work for the Forward Trust, please proceed through the following link to be redirected to their website to complete your application.
careers.forwardtrust.uk/vacancies/392/administrator.html
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