Customer Services Sales Administrator
Location: Brassington, Matlock, Derbyshire
Salary: Competitive
Vacancy Type: Fixed Term Contract (Maternity cover), 42.5 hours per week (There is potential for this maternity cover role to transition into a permanent position, subject to business needs and individual performance)
Established in 1927, our client is the UK's leading independent supplier of limestone powder, granules, and aggregates. As one of the few remaining independent hard rock quarries in England, and one of the largest still family owned, they employ over 170 people, including those whose families also have worked with them for generations, and many of their employees have been with the company for over 25 years.
The Role
The Customer Service Sales Administrator is responsible for:
* Managing customer liaison on orders and deliveries from placement through to invoicing
* Ensuring an excellent standard of service and outstanding customer focus
* Receiving and processing orders efficiently
* Troubleshooting delivery issues and investigating and resolving customer complaints in a timely manner.
* Handling sales calls and enquiries, both reactively and proactively
* Preparing quotations and orders within the company's business systems
* Pricing contracts in line with company policy.
To fulfil the requirements of this exciting new role, you will be able to:
* Apply outstanding customer service day-to-day.
* Process orders for all products from order to invoice.
* Resolve invoice queries in a timely manner.
* Respond to customer complaints where applicable.
* Communicate effectively and efficiently with customers relating to changes in delivery times or product shortages.
* Dealing with cash sales and payments relating to this.
* Buy in of alternative materials in line with company policy.
* Process requested admin duties for sales managers/ directors.
* Provide cover for other team members when on breaks/ holidays etc.
* Communicate effectively with Transport teams and Sales and Operational Planning to ensure excellent customer service.
Skills and Qualifications
* Customer focus - Understands customer needs and manages their expectations accordingly. Represents the customer in internal conversations.
* Continuous Improvement - Spots opportunities to develop new ideas and improve performance and have a passion to drive improvements in the customers' experience.
* Communication - Influences and confidently communicates issues.
* Teamwork - Builds team spirit and a positive working environment.
* Drive - Approaches challenges with energy and enthusiasm, overcomes obstacles.
* Confidence - Demonstrate confidence with a wide range of colleagues; maintain confidence and stay calm during difficult situations; make decisions that will be unpopular whilst explaining the rationale for these.
* Flexibility - Changes own approach in line with new priorities; learns from experience; is open to feedback from others, taking time to listen. Keeps up-to-date with developments.
* Ability to manage a high workload, prioritise tasks, meet deadlines, delegate effectively and make sound decisions in a demanding environment.
* Ambitious and results driven.
* Proficiency in MS Office suite (Word, Excel, PowerPoint, Teams).
* Full UK Driving Licence (Desirable)
* Previous customer experience (Desirable)
Benefits
* Career Progression
* Additional Holidays with holiday trading options
* Active Leisure Membership Scheme
* Free Parking
* Health Medical Cover
* Company Rewards Scheme
* Personal Development Opportunities
If you feel you are a suitable candidate and would like to work for this reputable company, please do not hesitate .
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