Job Title: Operations Manager
Location: Orpington - BR5 3QY
Salary: GBP45,000 - GBP50,000 per annum (depending on experience)
Job Type: Permanent, Full Time
GCP Facilities, a leading provider of Hard and Soft FM solutions, is looking for an experienced Operations Manager to oversee the day-to-day running of our Facilities Management operations. Based in Orpington, Kent, this role requires leadership in managing Hard FM services, ensuring excellent service delivery across client sites.
This is a fantastic opportunity to join a growing Facilities Management company that values quality, client relationships, and operational excellence.
About us:
Minimum of 5 years' technical experience in HARD FM or related field.
GCP Facilities Ltd is a Support Services Provider in Facilities Management, offering a range of Hard and Soft FM solutions. We pride ourselves on building strong relationships with our customers while maintaining the highest standards in quality and compliance.
About the role:
Operations Oversight:
* Oversee and manage day-to-day facilities management operations, ensuring efficient service delivery
* Manage building maintenance, HVAC, electrical, refurbishment, cleaning and other related services
* Implement Standard Operating Procedures (SOPs) for service consistency and quality assurance
* Monitor the performance of on-site engineers and contractors, ensuring compliance with health and safety standards
Team Leadership and Development:
* Lead, motivate, and develop a team of Facilities Management professionals
* Conduct regular training sessions to enhance team skills and ensure compliance with industry standards
* Perform performance reviews and set clear objectives for professional development with the Operations team
Client Relationship Management:
* Act as the primary point of contact for clients regarding service delivery and operational needs
* Build and maintain long-term client relationships to ensure high levels of customer satisfaction
* Proactively identify opportunities to enhance service delivery
Budget and Cost Management:
* Develop and manage operational budgets for FM services
* Ensure operations are cost-effective without compromising service quality
* Identify and implement cost-saving opportunities where possible
Health, Safety, and Compliance:
* Ensure compliance with all relevant health and safety regulations
* Conduct regular health and safety audits at client sites
* Promote a safe and environmentally responsible workplace
Strategic Planning and Process Improvement:
* Develop and implement strategies for continuous improvement in FM operations
* Analyse performance data to identify areas for improvement
* Implement best practices to enhance efficiency and service quality
Reporting and Documentation:
* Ensure CAFM system is updated to maintain accurate compliance documentation
* Prepare reports on KPIs, budget status, and project progress
Vendor and Supplier Management:
* Manage contracts with external suppliers and subcontractors
* Ensure vendors provide services on time and within budget
About you:
* Degree in Facilities Management, Business Administration, or a related field
* Alternatively, Mechanical or Electrical Engineering background will be considered
* Minimum of 5 years' technical experience in FM or related field
* Strong leadership skills with experience in team management and client interaction
* Good knowledge of CAFM systems
What we offer:
* Pension
* Company car
* Career progression opportunities
Please click on the APPLY button to send your CV and Cover Letter for this role.
Candidates with experience of; Facilities Maintenance Manager, Operations Manager - Hard Services, Electrical Engineer, Mechanical Engineer, Project Manager - Construction, Property Manager, Facilities Coordinator, Building Services Manager, Facilities Officer, Building Manager, Health and Safety Manager, Senior Facilities Coordinator, Ops Manager also be considered for this role.
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