Founded and headquartered in the United States, Dayton Parts has for over a century supported the commercial vehicle market to boost driver uptime by combining the largest selection of parts with the deepest levels of service, engineering, and innovation. Today, we have more than 3,500 employees across 29 different locations, with a family of brands that also includes Dorman and SuperATV. Publicly traded under the stock ticker DORM, reaching a revenue of $2 billion in 2024.
Everyone who works at Dorman is called a Contributor. We need everyone, regardless of role and experience, to contribute to our success. That means everyone has a unique ability to make an impact on the business. We encourage all our Contributors to bring their authentic selves to work. The freedom to pursue new ideas, offer different perspectives, and grow in your career is fundamental to working at Dorman.
Job Summary
Join our team as a Customer Service Representative II, where you will play a key role in delivering exceptional service to our valued clients. This full-time position offers an opportunity to enhance your communication skills and contribute to customer satisfaction within a dynamic and supportive environment. The candidate for this role must be bilingual in both English and French.
Primary Duties
-Handle customer inquiries and resolve issues promptly with professionalism and empathy.
-Provide detailed product and service information to customers, ensuring accurate and thoughtful responses.
-Document and track customer interactions using company-specific CRM software to maintain comprehensive records.
-Collaborate with internal teams to address escalated concerns or complex service requests effectively.
-Maintain up-to-date knowledge of company offerings, policies, and procedures to support customers accurately.
-Assist in training and mentoring new customer service team members to foster a collaborative and knowledgeable workforce.
-Contribute to continuous improvement initiatives by sharing feedback on customer trends and service challenges.
Qualifications
-Proven experience in customer service or client-facing roles, preferably in a similar industry.
-Strong verbal and written communication skills with the ability to engage customers confidently and courteously.
-Proficiency in using customer relationship management (CRM) tools and standard office software.
-Exceptional problem-solving abilities with a focus on customer satisfaction and timely resolution.
-Ability to manage multiple tasks efficiently in a fast-paced environment while maintaining attention to detail.
-Demonstrated teamwork and interpersonal skills that promote a positive and cooperative work atmosphere.
-Flexibility to adapt to changing priorities and procedures as required to support business needs
-Bilingual in both English and French is a MUST.
Education / Experience
A high school diploma or equivalent is required; additional education or certifications in customer service are advantageous. Previous experience in a customer service role, ideally at an intermediate level, is essential to ensure success in this position.
Dorman Products is an equal opportunity employer; we value a combination of ideas, perspectives, and cultures at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status. EEO/AA Employer M/F/D/V.
DormanProducts
