ABOUT THE DESTINATION EXPERIENCE CONCIERGE
WHO WE ARE
Our vibrant team strives to unite partners to drive regional tourism and economic impact by connecting the world to our diverse communities, rich history, and spirit of innovation. Integrity, empowerment, transparency, community, passion, and empathy guide our workplace culture. With a firm commitment to diversity, equity, inclusion, and belonging we strive to create an environment where voices are valued and respected. If this resonates with you, consider the role below:
WHAT WE OFFER:
Competitive Compensation Life, Medical, Vision, and Dental Insurance 11 Paid Company Holidays Per Year, plus 1 Floating Holiday PTO Referral Bonus 17 PTO Days Per Year, Based on Full Months Projected to Work in The Calendar Year 401(K) With 4% Match Paid Parking, with 24/7 Access
JOB HIGHLIGHTS
POSITION PURPOSE: The Destination Experience Concierge serves as the welcoming face of Visit Detroit and creates a positive first impression for all who connect with the organization. This entry-level role blends hospitality, customer service, and administrative support to ensure visitors, partners, and colleagues feel valued and connected to Detroit's story. As a brand ambassador, the Concierge provides knowledgeable assistance, maintains an organized reception area, and supports internal teams with day-to-day operations and special projects while representing Visit Detroit with professionalism, inclusivity, and enthusiasm.
LOCATION & SCHEDULE:
Full time, Non-Exempt This position requires 5 days in-office in Detroit, MI.
WHAT WE REQUIRE:
1-2 years of experience in customer service, hospitality, tourism, or administrative support. Familiarity with calendar management, scheduling, or basic administrative tasks. Associate degree in hospitality, communications, tourism, or commiserate experience. Valid, unrestricted Michigan driver's license. Valid, unrestricted Michigan driver's license (most positions).
PREFERRED:
Experience in a front-desk, concierge, visitor services, or hospitality role. Experience working in tourism, community engagement, or event support. Bachelor's degree in hospitality, communications, tourism, or related field preferred.
HOW YOU'LL CONTRIBUTE:
Serve as the primary concierge for Visit Detroit, greeting and assisting guests with warmth, professionalism, and brand-aligned enthusiasm. Deliver exceptional customer service to visitors, internal staff, and partners, ensuring seamless support across departments. Provide real-time, engaging information about metro Detroit's neighborhoods, attractions, events, dining, and cultural institutions. Answer and direct incoming calls, manage inquiries, and route messages promptly and accurately. Use technology and digital tools to assist visitors and provide information. Manage and maintain the reception area, ensuring it reflects Detroit's vibrancy, inclusivity, and Visit Detroit's brand identity. Assist with scheduling and calendar management for internal meetings and events. Support internal teams with administrative tasks, communications, and special projects. Support communication and collaboration between teams to help visitors access information and services. Support activations, community outreach, and hospitality initiatives. Committed to partnering with Visit Detroit in embedding diversity, equity, and inclusion into company culture and operations, and actively contributing to creating a welcoming and inclusive environment for all employees and stakeholders. Committed to partnering with Visit Detroit in embedding diversity, equity, and inclusion into company culture and operations, and actively contributing to creating a welcoming and inclusive environment for all employees and stakeholders.
OTHER CONTRIBUTIONS:
Assist with special assignments and projects assigned by the VP, Customer/Partner Services.
REQUIRED KNOWLEDGE, SKILLS AND CHARACTERISTICS:
Active listening, empathy, and problem-solving skills to anticipate needs, adapt to diverse audiences, and resolve challenges with professionalism. Digital fluency with Microsoft Office Suite, Teams, and modern office technology, with the ability to quickly learn new systems and platforms. Curiosity about metro Detroit's neighborhoods, culture, and experiences, with the ability to share stories that inspire. Ability to represent Visit Detroit with professionalism and brand-aligned communication in all interactions. Reliable, detail-oriented, and adaptable with a collaborative mindset that supports smooth daily operations. Excellent communication skills including the ability to clearly express thoughts, ideas, and concepts, verbally and in writing, in the English language. Strong ability to organize, prioritize, and manage multiple assignments. Creative and adaptable in fast-paced environments. Builds and maintains effective relationships with colleagues and external stakeholders. Consistently demonstrates professionalism in attitude, appearance, and behavior. Effective in both remote and in-person settings; proficient with video conferencing tools. Proficient in Microsoft Word, Excel, Outlook, and PowerPoint. Available to work evenings, weekends, and travel as needed.
PHYSICAL DEMANDS AND WORKING CONDITIONS:
Office work involves extended periods of sitting or working at a desk, utilizing repetitive typing motions on a computer or laptop, and reading text on a video display monitor. Ability to perform extensive standing and/or walking for work-related assignments and events. Ability to lift push, and or carry up to 40lbs. occasionally.
Visit Detroit is an Equal Opportunity Employer:
We respect and seek individuals of a diverse background and do not discriminate in employment based on race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor .
Please ensure to regularly check your email spam folder for any communication from Visit Detroit to avoid missing important updates regarding your application status.
The above is intended to describe the general content of and requirements for the performance of this position. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements and does not imply a contract. I understand that my employment is at-will and that either you or I can terminate my employment at any time, for any reason. No oral or written contractual commitments have been made concerning my employment.
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