Customer Experience Manager - Ecommerce Drinks Business - Up to A£30,000 - North West
My client is an innovative and aspiring drinks brand sweeping through the United Kingdom. This company has a passion for wellbeing and an ambitious plan to expand Nationwide. The client has a large following and some excellent exposure through brand recognition.
We're looking for a proactive and energetic Customer Experience Manager to join a fast-growing retail and brand-building business in the drinks industry. This is a hands-on role with real influence - you'll lead customer service, manage subscriptions and orders, and drive loyalty initiatives that turn first-time buyers into lifelong fans.
This role would be ideal for a candidate with experience in Ecommerce, FMCG or customer service. This will be a hybrid role with 3 days in a North West office!
What's in it for you:
* Competitive salary and employee discounts.
* Hybrid working (3 office days, 2 home days).
* Monthly gym allowance.
* The chance to make a genuine impact in a dynamic, high-growth business.
Key Responsibilities:
* Lead and improve all customer service operations across email, phone, chat, and social.
* Manage subscriptions and orders, ensuring smooth fulfilment and customer retention.
* Proactively resolve issues and run outbound loyalty and sales campaigns.
* Champion the customer voice across the business, feeding insights into product, operations, and marketing.
* Develop strategies to improve NPS, retention, and customer satisfaction.
The Ideal Business Development Manager candidate:
* Experience in customer experience, service, or account management (retail/e-commerce a plus).
* Confident communicator, both written and verbal.
* Proactive, solutions-driven, and passionate about delivering exceptional customer service.
* Comfortable with outbound customer engagement and relationship building.
* Organised, detail-oriented, and highly motivated.
* Experience with CRM and subscription platforms (e.g. Shopify, Skio, Klaviyo) is desirable
If you are interested in having a chat about this role, please forward updated CV's to Mark at COREcruitment / # are experts in recruiting for Hospitality, Catering, Leisure, Retail, FM, Property and Construction sectors. We currently have over 1350 live roles across the UK, Middle East, Europe, Africa, North & Central America and South East Asia.
To view other great opportunities please check out our website corecruitment or Apply for a confidential chat about upcoming opportunities. Likewise, if you are looking to recruit then we would love to hear from you.
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