Everything would be very different without ArcelorMittal, the world’s leading steel and mining company. Buildings. Vehicles. Home appliances. Technology products. All of them are made of our steel. And our steel is made by you. Working to the highest standards and putting safety first, you can join us to create the steel that tomorrow’s world will be made of.
We are seeking leaders to help us transform the future of steel, who want to impact the world with innovative ideas, boldness and creativity.
For us, people who think differently generate innovative solutions and more creative responses to challenges. Therefore, we value diversity as a source of new perspectives for business and promote an inclusive work environment, in which everyone has the same opportunities for human and professional development.
And naturally you expect a fair salary, paid holidays and other benefits. And of course, you are looking for job satisfaction. What else is there? At ArcelorMittal North America the answer is there is a lot more.
Join our team.
The Manager is the primary contact for Electrical Steel customers for technical problems, issues and questions involving current and on-going production. The Manager is responsible for the tracking and management of ArcelorMittal's quality performance at the Electrical Steel customer accounts.
Responsibilities & Accountabilities:
This position is responsible for supervising Technical Service Engineer's activities and customer plant performance for consumers of electrical steel in Canada, USA, and Mexico. The Manager is responsible for managing the overall relationship with the customer’s Supplier Quality personnel. The Manager coordinates the efforts of all ArcelorMittal functional groups to resolve technical issues or problems at customer accounts as they are encountered. This position is authorized to allow claims for material and specific consequential claims (within defined limits).
Job Duties:
The person in this position will routinely interact with Sales, Customer Service, Plant Quality Assurance, and Research.
The Manager must assume an overall view of ArcelorMittal’s performance and problems at customer accounts and take action to address any problems that are encountered in the business relationship.
The Manager is responsible for maintaining compliance to corrective action requirements for customers.
The Manager is responsible for tracking and reporting monthly performance metrics for customer accounts.
The Manager is responsible for managing changes to process routing for existing parts including any communication requirements with the customer, sales, customer service and technical service engineers.
The Manager may be required to conduct eGEDP's for specific employees as assigned.
Minimum Education Requirements:
Bachelor’s Degree in a technical discipline
Demonstrated ability to work with computer databases, web-based applications, Microsoft Word, Microsoft Excel
Preferred Education Requirements:
Bachelor’s Degree – Engineering.
Prior experience with steel products and processes
Minimum Requirements:
-Minimum of 3-5 years of experience with Light Flat Rolled steel products
-Excellent communications skills, both verbal and written
-Ability to work in a team environment with shared responsibilities and resources.
-Motivated, self-starter who can execute project plans with minimal supervision.
-Ability to learn complex steel process and product details for NOES ( non-oriented electrical steels )
-Some knowledge of steel products or processes
Preferred Requirements:
-Experience working with customers in a Sales or technical role.
-Knowledge of customer and/or agency specifications
-Knowledge or prior experience with electrical steel products
-Knowledge of blanking and other types of steel processing ( slitting )
-Some background in a Quality function
ArcelorMittal North America is an equal opportunity employer. We evaluate qualified applicants without regard to race, age, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
What we’ll offer
We offer competitive salary, bonus, paid vacation, 401k employer match, health insurance, prescription drug insurance, dental insurance, vision insurance, life and disability insurance etc.
Call to action
Join us and you’ll see your work help create renewable energy, impact major industries and boost economies. At ArcelorMittal North America we’ll help you make your world.
