Risk Event Administrator
REQ: #
Talent Acquisition Consultant: Veronica Manyike
Location: 135 Rivonia Road, Nedbank Head Office, Sandton
Closing Date: 06 October 2025
Job Family
Risk, Audit and Compliance
Career Stream
Forensics
Leadership Pipeline
Manage Self: Operational
Job Purpose
To register risk events; and provide support services to Forensic Investigators; thereby ensuring that risks are recorded; investigated; actioned and reported in terms of Nedbank Risk Management Policies.
Job Responsibilities
-Contribute to a culture of transformation by participating in Nedbank culture building initiatives, business strategy, and CSI.
-Influence the enhancement of business processes and methodologies.
-Ensure costs are recovered per time allocation and transfer pricing agreements with stakeholders.
-Liaise with stakeholders to fully understand and meet expectations and/or requirements through electronic communication providing feedback to management and stakeholders.
-Build and maintain mutually beneficial relationships by interacting with stakeholders within Group Forensic Services (GFS).
-Contribute to smooth flow of work and maintain relationships with internal and external service providers.
-Manage and prevent potential operational losses.
-Prioritise reported risk events.
-Classify risk events through assessment of category and/or type of event to ensure accurate management information on risk events provided to stakeholders
-Determine completeness of reported risk event.
-Register risk event on case management system by capturing information within timelines and escalate to management for quality assurance and distribution.
-Provide feedback to stakeholders.
-Provide administrative support services to stakeholders.
-Action requests for authentication of identity documents.
-Ensure timeous payment for services rendered, order stationery and re-imbursement of staff expenses by capturing Group Finance (GFD) vendor payments, procurement and staff re-imbursements by processing the amounts on the relevant system.
-Ensure smooth operation and service delivery to GRS by administering travel, accommodation, venue and equipment bookings per relevant policies.
-Ensure compliance to company standards by managing the asset register through purchasing, updating and maintaining it.
-Manage the onboarding process of new employees.
-Comply with risk standards and policies.
-Understand and embrace the Nedbank vision and demonstrate the values.
-Improve personal capability and stay abreast of developments in field of expertise.
-Support personal growth and enable effectiveness in performance of roles and responsibilities.
-Maintain knowledge management, and improve team success by sharing knowledge with team and ensuring that information is provided correctly to stakeholders.
Essential Qualifications - NQF Level
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-Matric / Grade 12 / National Senior Certificate
Preferred Qualification
-Matric / Grade 12 / National Senior Certificate
-Money Laundering relating qualification and/or Process Management
Minimum Experience Level
-2-3 years of experience in banking and/or operational back-office roles within a financial institution.
-2-3 years of experience in forensic risk management and cybersecurity, including chargeback handling.
Type of Exposure
-Time management
-Completing various administrative duties.
-Exposure to Fraud reporting and investigations (account blocking, case registrations, card blocking, investment blocking, classifications, scenarios)
-Managing customer expectations and client experience
-Managing stakeholder expectations
-Interacting with diverse people
-Working in a fast-paced environment, methodical and with preciseness
-Providing feedback to management by preparing event synopsis as and when required
-Capturing data
Technical / Professional Knowledge
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-Administrative procedures and systems
-Banking procedures
-Branch processes and procedures
-Client service principles
-Filing techniques
-Governance, Risk and Controls
-Relevant regulatory knowledge
-Relevant software and systems knowledge
-Business writing skills
Behavioural Competencies
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-Applied Learning
-Collaborating
-Decision Making
-Driving for results
-Managing Work
-Quality Orientation
Disclaimer
Preference will be given to candidates from the underrepresented groups
the Nedbank Recruiting Team at +27 860 555 566
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the Nedbank Recruiting Team at +27 860 555 566
