Description:
At Kelli's , We Give More -more support, more opportunity, more heart. For over 40 years, our family-owned business has built a Legacy as the nation's leading wholesale distributor to over 13,000 gift shops across hospitals, resorts, casinos, pharmacies, and tourist destinations.
We are seeking a highly motivated Customer Service Representative with a background in collections, inbound call centers, or high-volume customer service. (This is not a retail position.) Based in Carrollton, Texas (moving to Coppell, Texas in December) , this role is essential to ensuring customer satisfaction through efficient order entry, problem-solving, and exceptional customer service. This position is based in the office.
What You'll Do
As part of our Customer Service team, you'll embody Hustle, Integrity, Teamwork, and Excellence by:
Managing Hustle: Handle 40-70 incoming service calls per day with professionalism, accuracy, and urgency. Delivering Excellence: Consistently meet performance benchmarks in speed, accuracy, and volume. Owning Integrity: Process orders from fax, phone, email, web, and special accounts with accuracy and honesty. Resolving Issues: Handle credits, complaints, and adjustments to ensure customer satisfaction. Driving Growth: Educate customers and upsell products to help them maximize value. Fulfilling Commitments: Process backorders and track follow-ups to completion. Supporting Teamwork: Serve as phone receptionist when needed, routing calls to the right department and collaborating with colleagues to ensure a seamless customer experience. Adapting with Agility: Demonstrate strong computer literacy and ability to quickly learn new systems.
Requirements:
What You Bring
High school diploma or equivalent. 1-3 years of inbound call center or high-volume customer service experience (collections or upselling experience a plus). Strong written and verbal communication and interpersonal skills. Ability to thrive in a fast-paced, deadline-driven environment. Experience with 10-key by touch and keyboard shortcuts preferred.
Why You'll Love It Here - At Kelli's, We Give More -to our customers, our team, and our future.
Purpose & Legacy: Be part of a values-driven company that believes success comes from helping others succeed. Culture of Teamwork: Work in a collaborative environment where your ideas and contributions matter. Career Growth: Opportunities to develop your leadership and grow with a company that's been thriving for 40+ years. Excellence Rewarded: Competitive compensation, benefits (401k, medical, PTO, discounts), and recognition for your achievements.
If you're ready to bring Hustle, Integrity, Teamwork, and Excellence to a role where every customer interaction builds our Legacy-Kelli's is ready for you.
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