Overview
The Field Service Representative - Controls is responsible for programming and editing controls systems, machine wiring, panel building, debugging, troubleshooting, and documentation of complete control programs for custom automation equipment in the field.
Responsibilities
-Program and develop control systems using PLC’s (Rockwell), PC’s (Ignition, etc), servo drives, robots (Fanuc Epson), and other specialized controllers specific to customer requirements utilizing ATS programming structure.
-Troubleshoot controls and electrical equipment at the customer’s facility; execute the necessary adjustments to bring equipment up to running status.\
-Make programming changes online for retrofitting or upgrading equipment.
-Report and correct abnormal equipment conditions and inaccurate actions by customer staff.
-Ensure alignment of customer objectives with on-site work plan.
-Review/suggest additional tools or equipment to better operate or maintain customer equipment.
-Make recommendations to repair/replace only items that require repair/replacement.
-When assigned as a project lead, lead on-site team and communicate with customer and ATS Project Manager.
-Operate machinery to demonstrate equipment operation and analyze malfunctions.
-Supervise operators and maintenance workers in testing, tuning, and adjusting equipment to obtain optimum operating performance.
-Consult with engineering personnel to resolve uncommon problems in system operation and maintenance.
-Troubleshoot & adjust mechanical/electrical/controls equipment.
-Coordinate third party vendors and assist to resolve technical issues.
-Complete detailed Service Report for the services provided on a daily/weekly basis.
-Resolve customer issues through follow-up communication.
-This is a customer facing role where soft skills are just as important as your programming abilities. Communicate with internal and external customers to understand needs and support resources and solutions accordingly.
-Travel to both domestic and international customer locations for long and short-term support.
-Follow customer’s plant and safety regulations while at their facility.
-Advise management on customer satisfaction and product performance; make suggestions for product improvements.
-Must have experience with Robots (ABB, Fanuc, Epson) and Vision (SICK) systems.
-Ensure that all business activities are performed with the highest ethical standards and in compliance with the ATS Code of Business Conduct.
Qualifications
-A post-secondary diploma or degree specializing in Programming and Engineering.
-5+ years of experience in a hands-on automation/controls environment.
-5+ years of experience programming Programmable Logic Controllers (PLC), and Human/Machine Interfaces (HMI) using Allen Bradley or Siemens software.
-Database/Robot/Vision experience is preferred.
-Well versed in pneumatic, electrical, and multiple controls systems.
-Aptitude to read drawings, reference manuals & assembly system instruction guides.
-Ability to troubleshoot electrical panels and mechanical mechanisms, interpret mechanical drawings, electrical & pneumatic schematics.
-Familiar with NEC & NFPA 79 & international electrical standards.
-Capable of setting up Servos, VFD’s, remote I/O, Ethernet & Profibus networks as well as other electronic controls equipment.
-Experience in working directly with internal and external customers to resolve problems.
-Proficient with Microsoft Word & Excel.
-Ability to read, speak, write, & understand English in a professional manner.
-Ability to work effectively in a fast-paced environment.
-Excellent interpersonal & communication skills.
-Ability and willingness to travel up to 85%
-Must have valid Passport.
-Must be eligible and able to travel domestically & internationally within 30 days from hire date, as this is an essential job function.
